Warranty
Do your products have a warranty?
Yes – all products purchased from thirtytwo.com in the US are covered by a 1-year warranty against manufacturing defects. This includes issues like:. Important: The warranty does not cover normal wear and tear, damage from misuse, or accidents. Note:
How do I submit a warranty claim?
Note: Warranty requests must include the required photos to be processed.
What happens if my warranty is accepted?
If approved, ThirtyTwo will offer one of the following options:
How do I return a warranty item?
US domestic orders: You’ll receive a prepaid FedEx shipping label from ThirtyTwo. You must include the RMA number clearly on the outside of the package. Important: Do not ship the item without an RMA number. Shipping without an RMA may delay or preve
What's not covered by warranty?
Normal wear and tear Damage from misuse, chemicals, high heat, fire, or sharp objectsDamage from accidents or object impactProducts not purchased from thirtytwo.comUse of the product outside its intended purpose
BOA® Fit System Warranty
The BOA® Fit System is guaranteed for the lifetime of the product it is integrated with. For BOA system issues, please contact them directly at:. BOA® Fit System Warranty