Yes – all products purchased from thirtytwo.com in the US are covered by a 1-year warranty against manufacturing defects. This includes issues like:. Important: The warranty does not cover normal wear and tear, damage from misuse, or accidents. Note:

<h2 id="isPasted">Do your products have a warranty?</h2><p><span style="font-size: 15px;">Yes &#x2013; all products purchased from <a href="https://www.thirtytwo.com/">thirtytwo.com</a> in the US are covered by a <strong>1-year warranty</strong> against manufacturing defects.</span></p><p><span style="font-size: 15px;">This includes issues like:</span></p><ul><li style="font-size: 15px;">Faulty stitching</li><li style="font-size: 15px;">Sole separation</li><li style="font-size: 15px;">Defective materials</li></ul><p><span style="font-size: 15px;"><strong>Important:</strong> The warranty does <strong>not</strong> cover normal wear and tear, damage from misuse, or accidents.</span></p><p><span style="font-size: 15px;"><strong>Note:</strong> Warranty claims can only be processed for products purchased directly from <a href="https://www.thirtytwo.com/">thirtytwo.com</a>. For products purchased from a physical store or third-party retailer, <strong>contact the retailer directly</strong>.</span></p>

Do your products have a warranty?

Note: Warranty requests must include the required photos to be processed.

<h3 id="isPasted">How do I submit a warranty claim?</h3><ol><li>Visit the <span style="background-color: rgb(255, 255, 255);"><a href="https://form.123formbuilder.com/6775137/webstore-warranty-thirty-two-bindings-boots" target="_blank" rel="noopener noreferrer">ThirtyTwo US Online Warranty Claim</a></span> form.</li><li>Enter your order number and email, phone, or zip code used to place the order.</li><li>Select the item you want to submit a warranty claim for and choose <strong>&#x201C;Warranty claim&#x201D;</strong> as the reason.</li><li>Provide a brief description of the issue.</li><li>Upload <strong>3 clear photos&#xA0;</strong>of the defective product:<ul><li>1 full product photo</li><li>3 close-ups of the defect</li></ul></li><li>Submit the form. You will receive an RMA number and instructions from our customer service team.</li></ol><p><em>Note:</em> Warranty requests must include the required photos to be processed.</p>

How do I submit a warranty claim?

If approved, ThirtyTwo will offer one of the following options:.

<h3 id="isPasted">What happens if my warranty is accepted?</h3><p>If approved, ThirtyTwo will offer one of the following options:</p><ul><li>Replacement of the item (if available)</li><li>Full refund</li></ul><p><br></p>

What happens if my warranty is accepted?

Important: Do not ship the item without an RMA number. Shipping without an RMA may delay or prevent your warranty claim from being processed.

<h3 id="isPasted">How do I return a warranty item?</h3><ul><li><strong>US domestic orders:</strong> You&#x2019;ll receive a prepaid FedEx shipping label from ThirtyTwo.</li><li>You must include the RMA number clearly on the outside of the package.</li></ul><p><em>Important:</em> Do not ship the item without an RMA number. Shipping without an RMA may delay or prevent your warranty claim from being processed.&#xA0;</p>

How do I return a warranty item?

What’s not covered by warranty?Normal wear and tearDamage from misuse, chemicals, high heat, fire, or sharp objectsDamage from accidents or object impactProducts not purchased from thirtytwo.comUse of the product outside its intended purpose

<h3 id="isPasted">What&#x2019;s not covered by warranty?</h3><ul><li>Normal wear and tear</li><li>Damage from misuse, chemicals, high heat, fire, or sharp objects<br>Damage from accidents or object impact</li><li>Products not purchased from <a href="https://www.thirtytwo.com/">thirtytwo.com</a></li><li>Use of the product outside its intended purpose<br><br></li></ul>

What's not covered by warranty?

The BOA® Fit System is guaranteed for the lifetime of the product it is integrated with. For BOA system issues, please contact them directly at:. BOA® Fit System Warranty

<h3 id="isPasted">BOA&#xAE; Fit System Warranty</h3><p>The <strong>BOA&#xAE; Fit System</strong> is guaranteed for the lifetime of the product it is integrated with. For BOA system issues, please contact them directly at:</p><p><a href="https://www.boafit.com/en-us/support/warranty" target="_blank" rel="noopener noreferrer">BOA&#xAE; Fit System Warranty</a></p>