Cancel & Returns
How can I return my order?
To return your order, follow these steps:. Visit the ThirtyTwo US Return Request Form. Enter your order number and the email, phone, or zip code used to place the order, then click continue. Note: Returns cannot be processed without an order number.
What can I return?
You can return an item if:. Important: Returns will be refused if items are scuffed, marked, or damaged. Try on boots in a carpeted area.
Do I have to pay for return shipping?
Do I have to pay for return shipping?US domestic orders: ThirtyTwo provides free return shipping.If the return is due to a mistake by ThirtyTwo (e.g., wrong or defective item), the company will cover return shipping.
When will I receive my refund?
When will I receive my refund?Returns are inspected to ensure items are suitable to return to inventory.If approved, refunds are issued to the original payment method. Store credit may be issued if requested or if the original card is expired.Refunds
Can I exchange, cancel, or change my order?
Exchanges are not currently supported.Orders cannot be canceled or modified once placed.If you want a different product or size, wait for the order to arrive, then submit a return and place a new order.
I received the wrong item. What should I do?
I received the wrong item. What should I do?We're sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missi